At Solely Prestige, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns under the following conditions:

• You have 30 days from the date of delivery to request a return.

• Items must be unused, unworn, and in their original packaging with all tags attached.

• You must provide proof of purchase (order confirmation or receipt).

• Certain items, such as final sale items, gift cards, and personalized products, are non-returnable.

To initiate a return, contact us at [SOLELYPRESTIGE@GMAIL.COM] with your order number and reason for return. Once approved, we will provide return instructions.

Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5-7 business days to your original payment method.

• Shipping costs are non-refundable. If you received free shipping, the cost of shipping may be deducted from your refund.

• If your return is rejected due to signs of wear, damage, or missing packaging, we may send the item back to you without a refund.

Exchanges

We currently do not offer exchanges. If you need a different item, please return your product for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We will work to replace the item or issue a refund at our discretion.

Return Shipping

• Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

• We recommend using a trackable shipping service as we are not responsible for lost or stolen returns.

Need Help?

If you have any questions about our return policy, feel free to reach out to us at [SOLELYPRESTIGE@GMAIL.COM].

At Solely Prestige, we are committed to delivering high-quality products to our customers in a timely manner. Please read our shipping policy carefully before placing your order.

Processing & Handling Times

• Orders are processed within 1-3 business days (excluding weekends and holidays).

• During peak seasons or high-demand periods, processing may take slightly longer.

• Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Times

We offer standard and expedited shipping options. Estimated delivery times are as follows:

International Shipping

• We currently [do/do not] offer international shipping.

• International orders may be subject to customs fees, duties, and taxes, which are the responsibility of the customer.

• Shipping times vary by destination and customs clearance processes.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24-48 hours for tracking updates.

Shipping Issues & Lost Packages

• Solely Prestige is not responsible for delays caused by carriers.

• If your package is marked as delivered but you have not received it, please check with neighbors or your local post office.

• If a package is lost in transit, contact us at [SOLELYPRESTIGE@GMAIL.COM], and we will assist in filing a claim with the carrier.

Incorrect Address Policy

• Customers are responsible for providing the correct shipping address at checkout.

• If an incorrect address is provided, we are not liable for lost or undelivered packages.

• If your order has not yet shipped, contact us immediately to update your address.

Returns Due to Failed Delivery

• If a package is returned to us due to an incorrect address, refusal, or unclaimed delivery, customers may need to cover reshipping costs.

Need Help?

For any questions regarding shipping, feel free to reach out to us at [SOLELYPRESTIGE@GMAIL.COM].

Welcome to Solely Prestige! These Terms of Service govern your use of our website and services. By accessing or purchasing from our store, you agree to abide by these terms.

1. General Terms

• You must be at least 18 years old or have parental consent to use our services.

• We reserve the right to modify or discontinue any product or service without prior notice.

• Prices are subject to change at any time.

2. Product Availability & Orders

• We strive to keep our inventory updated, but product availability is not guaranteed.

• We reserve the right to refuse or cancel orders for any reason, including suspected fraud or pricing errors.

3. Payments & Billing

• We accept major credit cards, PayPal, and other secure payment methods.

• If payment is declined or unauthorized, we reserve the right to cancel your order.

4. Shipping & Delivery

• Shipping times are estimates and may vary based on location and carrier delays.

• We are not responsible for lost, stolen, or undelivered packages due to incorrect addresses provided by customers.

5. Returns & Refunds

• Our Return Policy outlines eligibility and conditions for returns.

• Refunds will be processed once returned items are inspected and approved.

6. Intellectual Property

• All content, logos, and designs on this website are the property of Solely Prestige and may not be used without permission.

7. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages related to product use.

• Our maximum liability for any claim is limited to the purchase price of the product.

8. Changes to Terms

We may update these Terms at any time. Continued use of our website implies acceptance of any modifications.

FAQ (Frequently Asked Questions)

1. How long does shipping take?

Shipping times vary by location. Standard shipping typically takes 7-14 business days, while expedited shipping takes 3-7 business days.

2. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. Please allow 24-48 hours for tracking updates.

3. Do you offer returns or exchanges?

Yes! We accept returns within 30 days of delivery for unused items in original packaging. At this time, we do not offer direct exchanges.

L4. What payment methods do you accept?

We accept credit/debit cards, PayPal, and other secure payment methods at checkout.

5. What should I do if my order is damaged or incorrect?

Contact us within 48 hours of receiving your package at [SOLELYPRESTIGE@GMAIL.COM], and we’ll resolve the issue.

6. Can I cancel my order?

Orders can only be canceled before they are shipped. If your order has already been processed, you will need to return it following our Return Policy.

7. Do you ship internationally?

[Answer based on whether you plan to ship globally or not.]

8. How do I contact customer support?

You can reach us via email at [SOLELYPRESTIGE@GMAIL.COM].